Privacy Policy

1. Introduction

Xenie (“we,” “our,” “us”), a product of BranchX India Limited, values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our products and other software, website, and related services (“Services”). By using Xenie, you agree to this Policy. If you do not agree, you should discontinue use.

2. Information We Collect

We may collect:

• Account & Registration Data: Name, business name, GSTIN, PAN, address, email, phone number.
• Billing & Payment Data: Billing address, payment details (processed via secure payment gateways).
• Transaction-related Data: Information relating to counterparties (such as customers or suppliers), documents of supply (invoices, credit/debit notes, returns), and regulatory tax records.
• Identity / KYC Data (if applicable): PAN, Aadhaar, registration documents.
• Technical Data: Device details, IP address, browser, usage logs.
• Support & Communications: Queries, chats, emails, support tickets.
• Cookies & Tracking Data: Session tokens, analytics, preferences.

3. How We Use Your Information

We process your information to:

• Provide and improve our Services.
• Enable GST billing, invoicing, and compliance.
• Authenticate users and verify identity.
• Process payments and manage subscriptions.
• Communicate updates, alerts, and support.
• Ensure security, prevent fraud, and comply with laws.
• Conduct analytics to improve features.
• Send marketing communications (only with consent).

4. Sharing of Information

We may share information with:

• Service Providers: Hosting, payment, communication tools.
• Government/Regulators: GST, tax, or law enforcement agencies, when required.
• Affiliates/Partners: For operations and support.
• Third-Party Integrations: If you connect Xenie with external apps.
• Aggregated/Anonymized Data: Used for insights, without identifying you.

We do not sell personal data.

5. Data Retention

• Account details may be stored indefinitely unless you request deletion, subject to legal obligations.
• Usage logs are typically retained for 3 months.
• Transaction logs are retained for 6 months.
• Event data may be retained for 1 year.
• Certain tax and accounting records must be stored for at least 6 years (as required under GST/Income Tax laws).
• Backups/archives may be retained securely for up to 7 years.
• Once the retention period ends, data is deleted or anonymized, unless law requires longer storage.

6. Your Rights

You may:

• Access, correct, or update your personal data.
• Request deletion (subject to legal retention).
• Withdraw consent (for marketing/cookies).
• Request data portability, where feasible.

Contact us at support@branchx.in for such requests.

7. Cookies

We use cookies for:

• Essential functions (sessions, logins).
• Analytics and performance monitoring.
• Storing preferences.

You may disable cookies in browser settings, though some features may not work.

8. Security

• Encryption at rest and in transit.
• Role-based access control.
• Periodic audits and restricted access.

While we use reasonable safeguards, no system is fully secure.

9. Children’s Privacy

Our Services are not directed to persons under 18. If we learn we have collected such data, we will delete it.

10. Service Discontinuation

If Xenie is permanently discontinued, we will provide 60 days’ prior notice. During this time, you may export your data. After closure, we may delete or archive it as per this Policy and applicable law.

11. Updates to Policy

We may revise this Policy from time to time. Updates will be posted on our website/app. Continued use constitutes acceptance.

12. Contact

For any privacy or data protection concerns, you may reach us at: support@branchx.in