Shipping & Delivery Policy

1. Pricing Terms

• Product prices are quoted in USD on FOB (Free On Board) terms at the named Indian port or airport unless your quote states another Incoterm.
• Freight, insurance, destination port charges, import duties and taxes are not included in FOB prices. Where you ask us to arrange freight, these are quoted separately before you confirm the order.

2. Production and Dispatch Timelines

• Ready stock is typically dispatched once payment or approved credit terms are confirmed. Made-to-order and private-label goods follow the production lead time stated in your quote.
• Your account manager confirms the expected dispatch date in writing before the order is accepted, and notifies you promptly of any change.

3. Freight Options

• Air freight for samples, urgent and low-volume consignments.
• Sea freight as LCL (less than container load) or FCL (full 20ft or 40ft container) for bulk orders.
• Transit times depend on route, carrier schedules and customs clearance, and are estimates rather than guarantees.

4. Export Packing and Documentation

• Goods are export-packed — palletised, sealed and labelled — to withstand long-haul sea and air freight.
• Each shipment is accompanied by a commercial invoice, packing list and certificate of origin. Category-specific documents (for example phytosanitary or health certificates) are arranged where required and agreed in your quote.
• Buyers are responsible for confirming import requirements, licences and labelling rules in the destination country.

5. Tracking

• You receive milestone updates from dispatch through port departure and arrival, along with the bill of lading or air waybill once issued.
• Order status is also visible in your buyer account under Orders.

6. Samples

• Samples are shipped by air courier once the supplier approves your sample request. Sample and courier charges, if any, are confirmed before dispatch.
• You can check a sample's status anytime on the Track Sample page using your reference number and email.

7. Contact

For shipping questions, contact your account manager or email hello@branchx.in with your order reference.